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Denise Rhodes

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Customer Service Co-ordinator

I joined KWS after working 29 years with Bradford Council. I needed a change and wanted to work for a well established customer focused company.

KWS Defence operates Project Aquatrine, which is a 25 year partnership contract with the Ministry of Defence that provides full water utility services to the MOD estate. It covers Wales and much of the South and South West of England.

My role is to provide a professional customer service to our client by taking and managing incoming helpline calls, and ensuring that follow on work is correctly allocated to field colleagues and suppliers to ensure service standards to our internal and external customers are met.

Some days can be extremely busy, especially in bad weather, but the rest of the team are really supportive and we all work well together to get the job done.

One of the things that really impressed me from the start is the dedication and hard work of the other 4 team members and my manager and between them they can answer any question I ask.

I am encouraged to get out in the field and meet the technicians so I understand the work they do and also get to know my sites, I am also being encouraged to attend training courses to improve my technical knowledge.

If you have enthusiasm and drive there are plenty of opportunities to progress within the wider business. There are also financial rewards if you are willing to work hard.

It was a big decision to change employers after such a long time, but I have no regrets and am looking forward to my future with the Kelda Group.

Interested in joining us?

Covering both water and waste water operations, we employ people with a range of skills including operational and technical, process specialists, accountants and many more.

For the right people we can offer significant career prospects and the opportunity to help shape the future development of KWS, if you are interested and mobile.

Please see 'Find out more' for details of any current vacancies.

Find out more

There are plenty of opportunities to progress within the wider business