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Payment Difficulties

We know finding the money to pay your water bill can sometimes be really difficult. Here you can find out how we may be able to help if you are having problems paying your bill and what will happen if you do not pay.

If you think you may experience difficulties paying your bill, let us know as early as possible and we will try to help.

We can offer flexible payment options to help you to pay your bill.

You may also wish to get independent advice from organisations such as:

Our aim is to reach an agreement to help make paying your bill easier, we cannot reduce the amount you have to pay but we will try and find an arrangement that suits you and helps you pay your bill within a reasonable length of time.  We will also look at how you can pay your bill in the future.

If you do not pay your bill or keep to a payment arrangement, we will take the following steps:

Step 1:
We will write to you, to give you at least 7 more days to pay the outstanding amount.  If you have not kept to a payment arrangement, we will consider another at this point, but we would need proof of your commitment to it.

Step 2:
If you have not paid or contacted us after the 7 days, we will issue a county court claim and add the legal costs to your bill.  If we have to ask the court to enter a judgement against you, this would affect your credit 'worthiness' and could prevent you obtaining credit, a mortgage or loan in the future.

Step 3:
This judgement could be enforced through the county court, for example, if you are working, we could ask your employer to deduct money from your wages.  Alternatively we might instruct the bailiffs to seize your belongings and sell them at an auction.  You may have to go to court and explain to the judge why you have not paid your bill.

We do not want to have to resort to any of these actions, so please contact us immediately if you think you cannot pay.